Frequently Asked Questions

Orders are typically processed within 1-3 business days, though some products may take longer due to customization. We’ll notify you when your order has shipped.

You can cancel or modify your order within 2 hours of placing it. After that, we begin processing your item, and changes or cancellations may not be possible.
For assistance, please contact us at care@louismonte.com .

Once your order has shipped, you will receive an email with a tracking number, allowing you to monitor your delivery. You can also check the status anytime here: Track Your Order .

If your order arrives damaged or defective, we will remake and reship the product to you at no additional cost. Contact us at care@louismonte.com with photos of the damaged item.

We offer a 90-day return policy. If you’re not satisfied with your purchase, please contact us to arrange a return or exchange. For more details, check out our Return Policy.

We offer two shipping methods within the USA:

Standard Shipping (2-5 business days): Free
Express Shipping (1-2 business days): Paid

At this time, we only ship within the USA.

Personalizing your order is simple! When you select a product, follow the prompts to add your custom details, such as names, dates, or messages. If you need assistance, feel free to contact us via live chat or email.

Yes, we offer gift-wrapping and the option to add a personal message. You can select these options at product page.

We accept all major credit cards, including Visa, MasterCard, American Express, as well as PayPal.

You will be charged as soon as your order is placed. If you’ve used a credit or debit card, the charge will appear on your statement as Louis Monte LLC.

Yes, we regularly run promotions. You can subscribe to our newsletter or follow us on social media to stay updated on special offers.