Frequently Asked Questions

Below are some common concerns our clients have before making a purchase. If you have any other questions, feel free to send them to care@louismonte.com.

Q: What is the processing time for orders?

Orders are typically processed within 1-3 business days, though some products may take longer due to customization. We’ll notify you when your order has shipped.

Q: Can I cancel or change my order?

You can cancel or modify your order within2 hoursof placing it. After that, we begin processing your item, and changes or cancellations may not be possible.

Q: How can I track my order?

Once your order has shipped, you will receive an email with a tracking number, allowing you to monitor your delivery.

Q: What should I do if my order arrives damaged?

If your order arrives damaged or defective, we will remake and reship the product to you at no additional cost. Contact us at care@louismonte.com with photos of the damaged item.

Q: What is your return policy?

We offer a 90-day return policy. If you’re not satisfied with your purchase, please contact us to arrange a return or exchange. For more details, check out our Return Policy.

Q: How do I customize my order?

Personalizing your order is simple! When you select a product, follow the prompts to add your custom details, such as names, dates, or messages. If you need assistance, feel free to contact us via live chat or email.

Q: Do you offer gift wrapping or personal messages?

Yes, we offer gift-wrapping and the option to add a personal message. You can select these options at product page.

Q: What payment methods do you accept?

We accept all major credit cards, including Visa, MasterCard, American Express, as well as PayPal.

Q: When will I be charged for my order?

You will be charged as soon as your order is placed. If you’ve used a credit or debit card, the charge will appear on your statement as Louis Monte LLC.