Returns and Exchanges

Need to return an item? Here's how to return or exchange your purchase.

We offer a 45-day return policy on all types of items. No refunds or exchanges on items marked as Final Sale.

To view our returns and refunds policy, click here.

Is the item damaged or defective?

If you have a damaged or defective item, whether it arrived damaged in shipping or if has a defect that was noticed after wearing, please contact our customer service team via Live chat or email us at care@louismonte.com with your order number and a description of the problem. For faster service please attach a photo to your email showing the damage or defect.

Did you receive a different item than the one you ordered?

If you received a different item than the one you ordered, please contact our customer service team via Live chat or email us at care@louismonte.com with your order number and a description of the problem. For faster service please attach a photo of the incorrect item you received.