Returns and Exchanges

Need to return an item? Here's how to return or exchange your purchase.

We offer a 30-day return policy on most items. No returns or exchanges on personalized items or items marked Final Sale.

To view our returns policy, click here.

Is the item damaged or defective?

If you have a damaged or defective item, whether it arrived damaged in shipping or if has a defect that was noticed after wearing, please contact our customer service team by sending an email to care@louismonte.com with your order number and a description of the problem. For faster service please attach a photo to your email showing the damage or defect.

Did you receive a different item than the one you ordered?

If you received a different item than the one you ordered, please contact our customer service team by emailing us at care@louismonte.com with your order number and a description of the problem. For faster service please attach a photo of the incorrect item you received.